Contact Octo IPTV
Receive Octo IPTV Assistance for setup, billing, or channel requests is available. Our friendly team is on hand 24/7 on WhatsApp or send an email.
WhatsApp Support
The quickest method to contact us. Reach out on WhatsApp for faster replies.
Chat on WhatsAppLive Chat
Chatting is your preference? Engage with the widget when accessible. If offline, email us instead.
Start a RequestHelp & Guides
Head to Installation for device setup instructions and troubleshooting advice.
View InstallationGet in touch
General Inquiry
Have questions about setup, billing, or service? Drop
Sales & Billing Assistance
Get recommendations, manage plans, or resolve payment questions.
How Can We Help You?
Select a category to get tailored guidance and quick links.
Setup & Installation
Step-by-step guides for Smart TV, Firestick, Android, iOS, MAG, and more.
Billing & Payments
Issues with invoices, payments, or receipts? We process transactions safely via Stripe.
Technical Issues
Need help with buffering, EPG, or app performance? We’ll guide you in improving your setup.
Channel Requests
Searching for a specific channel or region? Let us know, and we’ll confirm availability.
Account & Activation
Didn’t get your credentials or activation link? We’ll verify and dispatch them promptly.
Apps & Compatibility
Receive suggestions for top IPTV apps and ideal settings tailored to your device.
Frequently Asked Questions
Quick answers to common questions about support, setup, billing, and devices.
Please include your device, app, plan, and a brief description of the issue or request.
Check your spam/junk folder. If it’s still missing, contact us via WhatsApp Right away, we’ll send it again.
Additional connections can be added as extras. Contact sales for more details when you inquire.
Visit our Installation page for detailed guides on Firestick and other devices.
Review our Refund Policy for details on eligibility, timelines, and the submission process.
For Smart TV, use Smart IPTV or IPTV Smarters. Android devices support TiviMate or IPTV Smarters. iOS works with GSE Smart IPTV or IPTV Smarters.
Use a 30+ Mbps connection, 5GHz Wi Fi/Ethernet, enable hardware acceleration, increase buffer size, and close other downloads/streams.
To update playlists and EPG in your app settings, use the refresh option. If issues persist, clear and re-enter your M3U and EPG links.
Stripe enables us to accept payments from leading card providers.
Yes. You can manage your renewal preferences from your account or contact support for assistance.
Our Response Times
- Priority support: within 1–2 hours
- Email support: 2–8 hours
- Technical issues: Promptly