Privacy Policy

At Octo IPTV, we are dedicated to protecting your private details and upholding your right to privacy. If you have any concerns or questions regarding our practices or policies related to your personal data, please don’t hesitate to contact us. contact us via WhatsApp.

1. Data We Collect

We gather personal details that you willingly share with us during registration for our IPTV service, when you show interest in learning more about us or our offerings, or when you get in touch with us.

We collect the following types of personal information:

• Contact Information: Your email address for account creation and communication.
• Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number). All payment data is stored by our payment processor and you should review its privacy policies.
• Device and Connection Information: We automatically collect your IP address and device information (such as device type, operating system) when you access our service. This is essential for service delivery and security.

2. How We Use Your Data

The data we gather or receive is utilized for the following purposes:

• To provide and manage your account. We use your information to create your account and keep it functional.
• To process transactions. Your data is used to bill you for using our services.
• To send administrative information. We may use your email to send you information about your account, service changes, and new policies.
• To protect our Services. We use IP and device information for security purposes, such as preventing unauthorized access and mitigating DDoS attacks.

3. Legal Bases for Processing

We handle your information based on these legal foundations:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests, such as for service delivery and fraud prevention.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

4. Data Retention

We will store your personal information solely for the time required to achieve the purposes stated in this privacy policy, except when legal requirements, like tax or accounting rules, necessitate a longer retention period.

5. Cookies & Tracking Technologies

We might employ cookies and similar tracking tools to access or retain information. These are primarily functional cookies necessary for the website and client area to function correctly. Advertising-related invasive tracking cookies are not used.

6. Third-Party Services

We sometimes provide your data to external partners, service providers, or agents who assist us or act on our behalf and need access to this information to complete their work. Examples involve:

• Payment Gateways: To process your payments securely.
• Analytics Providers: To help us understand and improve our service (e.g., Google Analytics). Data shared is typically aggregated and anonymized.

7. Data Security

Appropriate technical and administrative security measures have been established to safeguard the personal information we process. However, bear in mind that absolute internet security cannot be guaranteed.

8. Your Data Protection Rights

Based on where you reside, you could be entitled to certain rights related to your personal information, including:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to opt-out – You can unsubscribe from our marketing and promotional communications at any time.

To make use of these rights, kindly contact us via WhatsApp.

9. Children’s Privacy

The use of our service is restricted to those aged 18 and above. We do not deliberately collect personal information from individuals under 18.

10. Contact Us

If you need clarification or wish to share thoughts on this policy, please contact us via WhatsApp.